Free frozen delivery across Hong Kong Fresh Dog Food Delivery Guide
Updated 12 November 2026 · CoCo Gourmet editorial team
This guide explains how CoCo Gourmet fresh dog food is delivered in Hong Kong: delivery fee and time, home delivery or SF pick-up, how the subscription works, how to change, skip or cancel it, how to store the packs when they arrive, and where you can buy.
In short
CoCo Gourmet delivers gently cooked, frozen fresh dog food made in Japan to every district in Hong Kong with free delivery. Orders are shipped frozen from our Hong Kong warehouse, as early as the next working day, and normally arrive within 3–5 working days; you can choose the arrival date when you order. You can receive the box at home or at an SF Store or SF Locker with cold-chain service. A subscription sends 12 packs about every 30 days at HK$330 (HK$27.5 per pack, 54% off); you can change recipes, skip a delivery or cancel at any time with no cancellation fee.
01 Delivery at a glance
Fee, delivery time and how you receive your order
| Item | Details |
|---|---|
| Delivery area | All districts of Hong Kong |
| Delivery fee | Free on every product |
| Shipped from | Our Hong Kong warehouse (the food is made in Japan and stocked in Hong Kong) |
| Dispatch | As early as the next working day after you order; no dispatch on Saturdays, Sundays or public holidays |
| Delivery time | Normally within 3–5 working days; packs arrive 1–2 days after dispatch |
| Arrival date | You can choose the arrival date on the order form |
| How it is sent | Frozen packs are delivered frozen by courier; shelf-stable packs are delivered at room temperature |
| Where you receive it | Your home address, or an SF Store or SF Locker |
| Tracking | We email you when your order is dispatched so you can check the delivery status |
Delivery may take a few days longer during busy periods or in bad weather.
02 From order to your door
4 steps from ordering to feeding
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01
Order online. Choose frozen or shelf-stable packs and your recipes, enter where you want to receive the box and pick an arrival date. Payment is by credit or debit card.
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02
We dispatch from our Hong Kong warehouse. Orders are dispatched on working days, as early as the day after you order. You will receive an email when your order is on its way.
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03
Your box arrives. Frozen packs travel frozen all the way. Receive the box at home, or collect it from the SF Store or SF Locker you selected.
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04
Straight into the freezer. Put frozen packs in the freezer (-18°C or below) as soon as they arrive, then move the next day's portion to the fridge the night before.
03 Home delivery or SF pick-up
Choose where to receive your box
On the order form you can choose between your home address and an SF pick-up point. Pick the one that fits your schedule.
| Home address | SF Store / SF Locker | |
|---|---|---|
| How it works | The courier delivers to your door | You collect the box from the SF Store or SF Locker you selected |
| Good for | Someone is at home on the arrival date | Nobody is at home during the day |
| Please note | Choose an arrival date when you can receive the box and put it in the freezer | For frozen packs, the pick-up point must offer SF Cold Chain service or a freezer locker |
If a box is returned to the warehouse because nobody could receive it for a long time or it was refused, it is not covered by the money-back guarantee. If you need to change the address or arrival date after ordering, please contact us as early as you can.
04 How the subscription works
12 packs about every 30 days, at 54% off
A subscription delivers fresh food regularly so you do not run out, at a lower price per pack than a one-off order.
| Subscription | One-off purchase | |
|---|---|---|
| Price (100 g frozen packs) | HK$330 for 12 packs (HK$27.5 per pack, 54% off) | HK$200 for 4 packs, HK$510 for 12 packs |
| Delivery | About every 30 days | Once |
| Delivery fee | Free | Free |
| Recipes | Mix the recipes you like; you can change the mix later | The 4-recipe set or one recipe |
| Money-back guarantee | First box: full refund if your dog will not eat it (within 7 days of delivery) | — |
| Commitment | No minimum term; cancel any time with no fee | None |
The money-back guarantee applies to the first box of a subscription (one first delivery per address) and only if your dog will not eat the food at all. How many packs you need each month depends on your dog's weight and whether you feed fresh food alone or mixed with dry food.
Work out your dog's daily amount How to try: the 4-pack and your first box
05 Change, skip or cancel
What you can change after you subscribe
Recipes
Change the recipe mix
For example 3 packs each of 4 recipes, 6 packs each of 2 recipes, or 12 packs of one recipe. Contact us before your next order is confirmed and the change is free.
Skip
Skip a delivery
Deliveries are monthly, but you can skip one for free when you still have packs left, for example when you are travelling.
Earlier
Bring the next delivery forward
Running out sooner than expected? Contact us and we can arrange the next delivery earlier.
Cancel
Cancel any time
There is no minimum term and no cancellation fee. You can cancel right after your first box.
All changes are made by contacting customer support through the contact form or by email. Please get in touch before your next shipment is confirmed.
06 Storing the packs
How long the packs keep after delivery
| State | Where to keep | How long |
|---|---|---|
| Frozen packs, unopened | Freezer, -18°C or below | About 18 months from manufacture (see the date on the pack) |
| Frozen packs, thawed and unopened | Fridge, 10°C or below | Within 7 days |
| After opening | Fridge, 10°C or below | Within 48 hours |
| Shelf-stable packs, unopened | Room temperature, away from heat and humidity | About 2 years from manufacture (see the date on the pack) |
Each pack is 100 g, so a 12-pack box is 1.2 kg of food. If freezer space is short, shelf-stable packs need no freezer or fridge before opening.
Frozen packs are gently cooked and then frozen to keep the flavour of the ingredients; they are our classic choice. Shelf-stable packs are ready to serve when opened and are handy for travel or as a standby.
07 Where to buy in Hong Kong
3 places to buy CoCo Gourmet
- Official website: subscriptions (54% off) and one-off purchases, with free delivery across Hong Kong. The 7-day money-back guarantee on a first subscription box is available here.
- HKTVmall: one-off purchases of CoCo Gourmet are also available from our HKTVmall store.
- Shops and clinics: pet shops, grooming salons, veterinary clinics and cafés across Hong Kong stock CoCo Gourmet. Products and stock differ by shop, so check with the shop before you go.
Order on the official site CoCo Gourmet on HKTVmall Find a stockist
08 FAQs
Delivery and subscription FAQs
- Does CoCo Gourmet deliver fresh dog food across Hong Kong?
- Yes. CoCo Gourmet delivers to every district in Hong Kong, and delivery is free on every product. You can receive your order at your home address, or collect it from an SF Store or SF Locker.
- How much is delivery?
- Delivery is free across Hong Kong on every product, for both subscriptions and one-off purchases.
- How long does delivery take?
- Orders are dispatched from our Hong Kong warehouse as early as the next working day and normally arrive within 3–5 working days. You can choose the arrival date on the order form. There is no dispatch on Saturdays, Sundays or public holidays, and delivery may take a few days longer during busy periods or in bad weather.
- Is the food kept frozen during delivery?
- Yes. Frozen packs are shipped frozen by courier from our Hong Kong warehouse. If you collect from an SF Store or SF Locker, choose a location with SF Cold Chain service or a freezer locker. Put the packs in the freezer at -18°C or below as soon as they arrive.
- What if nobody is at home to receive the box?
- Choose an arrival date when someone can receive it, or select an SF Store or SF Locker as the pick-up point when you order. If you need to change the date or address after ordering, contact customer support as early as you can.
- How does the fresh dog food subscription work?
- A subscription sends 12 packs of 100 g about every 30 days for HK$330 (HK$27.5 per pack, 54% off), with free delivery. There is no minimum term. You can change the recipe mix, skip a delivery or cancel by contacting customer support before your next shipment is confirmed.
- Can I skip a delivery or cancel my subscription?
- Yes. You can skip a delivery for free, and you can cancel at any time with no cancellation fee, even right after your first box. Contact customer support through the contact form or by email.
- Can I get a refund if my dog will not eat it?
- The first box of a subscription comes with a 7-day money-back guarantee: if your dog will not eat the food at all, contact us through the contact form within 7 days of delivery for a full refund. It applies to your first order only (one first delivery per address).
- Where can I buy CoCo Gourmet in Hong Kong?
- You can order on the official website (subscription or one-off, free delivery), buy one-off packs from our HKTVmall store, or visit pet shops, veterinary clinics and cafés that stock CoCo Gourmet. See the stockist page for shop addresses.
- How long do the packs keep once they arrive?
- Unopened frozen packs keep for about 18 months from manufacture at -18°C or below. Thawed, unopened packs keep for 7 days in the fridge; once opened, use them within 48 hours. Shelf-stable packs keep for about 2 years from manufacture at room temperature.
About CoCo Gourmet
CoCo Gourmet is fresh dog food from Japan. The five main recipes are vet-supervised, complete and balanced to AAFCO 2016 standards and made in a human-food factory in Japan, then delivered in 100 g packs with free delivery to every district in Hong Kong.
Start a subscription (7-day money-back) How to try fresh dog food More FAQs
![[First-time offer] Trial box](https://hk.coco-gourmet.com/images/globals/hk/common/en/footer_sp_eat_27.png)
12-pack subscription
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