FAQ

You can cancel by contacting the customer support center before your next order is confirmed.
We accept inquiries via email or the contact form.
Contact form here

You can save over 20% with a subscription, but if your dog doesn't like the first delivery, you can cancel without a cancellation fee. Feel free to try it.

If there are no allergies, we recommend starting with the 'Variety Set' that delivers two recipes simultaneously.

To prevent your dog from getting bored and to prevent food allergies, we recommend rotating between multiple recipes.

Many sick dogs are eating this, but if there are dietary restrictions, please consult with a veterinarian.

Recommended meal sizes vary depending on your dog's weight, age, and activity level.
For more details, please refer to the meal quantity calculator.

Please note that meal sizes are only a guide, so adjust according to your dog's body type.

The product is currently shipped from Japan to you via international mail.
It takes about 3-5 business days for delivery, so please wait until it arrives.

After the product is shipped, you can check the delivery status by email.

No problem.
Many customers use it as a topping for dry food.

The delivery frequency is once every month, but you can skip a subscription delivery. If you wish to skip, please contact us via the inquiry form.
Contact form here

Yes, it is possible.
You can change it to chicken only, pork only, or a set with an equal number of chicken and pork.

We only use ingredients sourced and manufactured in Japan, and all cooking is done in food factories in Japan that also produce meals (side dishes) for humans.
All the ingredients used in CoCo Gourmet are of a quality that humans can safely eat. They are managed to human-grade standards (the same as human food) until delivery to our customers.
Additionally, our processing factory is licensed to manufacture both human food and pet food, meeting the standards for both.

While it's true that consuming too much salt is not good, as with humans, a certain amount of salt is necessary for blood circulation and nutrient absorption.
The ingredients in CoCo Gourmet (meat, vegetables, etc.) contain sodium (Na) but not enough to meet the comprehensive nutritional standards for all stages. Therefore, under the supervision of veterinarians and pet nutritionists, we add the minimum amount of salt needed.

(If salt is lacking) Just like humans can get heatstroke from a lack of salt in the summer, dogs can also experience seizures, diarrhea, or vomiting if they lack salt.

【Retort Pack】
Before opening: Expiration date printed on the package (typically 1.5 to 2 years after purchase)
After opening: Consume within 48 hours if refrigerated

【Frozen】
Frozen storage (unopened): Expiration date printed on the package (typically 1.5 to 2 years after purchase)
Frozen storage (opened): Consume within 2 weeks
After thawing or if refrigerated: Please consume as soon as possible