隱私政策
1. 適用範圍
本隱私政策適用於Biophilia Inc.（以下稱為「本公司」）經營之「CoCo Gourmet」網站[https://hk.coco-gourmet.com/zh_HK]及相關線上服務（以下統稱「本網站」）。我們致力於遵守香港《個人資料（私隱）條例》(第486章)及其他適用法例，以保障閣下的個人資料。
2. 個人資料的收集類型
我們可能在以下情況收集個人資料：
- 訂購產品或服務（姓名、聯絡電話、收貨地址、電郵等）
- 建立帳戶或訂閱電子報
- 線上付款（僅限交易識別碼及支付服務供應商需要的資訊）
- 瀏覽本網站時（Cookie、瀏覽記錄、裝置識別碼）
- 參與促銷活動或提交評價、照片
3. 個人資料的使用目的
我們僅在達成本政策載明之目的範圍內使用資料，包括：
- 處理訂單、配送、售後服務
- 回覆查詢、提供客戶支援
- 用於市場分析、產品改進及行銷（在獲得同意後）
- 法律、稅務、會計要求之保存與申報
4. 個人資料的披露及第三方合作
除法律要求或取得閣下同意外，我們不會向無關第三方出售或提供閣下的個人資料。我們可能與以下類型第三方合作：
- 物流及配送公司（用於送貨）
- 支付服務供應商（處理付款）
- 分析與廣告平台（如Google Analytics、Facebook Pixel；僅限於匿名或去標識化資料並提供opt-out機制）
5. 跨境資料傳輸
閣下的資料可能儲存於或傳輸至香港境外之伺服器（例如日本或其他國家），我們將採取合理措施確保資料在傳輸及儲存過程中得到適當保護。
6. Cookie及追蹤技術
本網站使用Cookie及類似技術以改善用戶體驗、分析流量及提供個性化廣告。我們會在網站上提供「Cookie設定中心」，閣下可自行選擇接受或拒絕非必要之Cookie。
7. 資料保存期限
我們將根據法定要求及業務需要保留個人資料：
- 訂單及交易資料：保存7年
- 帳戶資料：閣下如停止使用帳戶，本公司將於合理期間內刪除或匿名化
- Cookie/瀏覽記錄：通常保存不超過7年
8. 閣下的權利
閣下有權根據香港《個人資料（私隱）條例》要求：
- 查閱、更正或刪除個人資料
- 停止使用或停止向第三方披露個人資料
- 拒絕接收直接促銷訊息（opt-out）
請透過以下方式聯絡我們提出請求，我們將於合理時間內回覆（一般30日內）：
- 電郵：global-support@coco-gourmet.com
9. 資料安全
我們採取合理的技術與管理措施保護個人資料，包括TLS/SSL加密傳輸、存取權限控制、伺服器安全防護及員工保密政策。如發生資料外洩事件，我們將按情況迅速通知受影響用戶並採取補救措施。
10. 政策變更
我們可能因業務或法例變更而更新本政策。重要變更將於本網站公告並視需要徵求閣下同意或提供拒絕選擇。
11. 適用法律與爭議解決
本政策受香港法律管轄，並以香港法院為管轄法院。如有任何爭議，將交由香港法院審理裁決。
Privacy Policy
1. Scope
This Privacy Policy applies to the "CoCo Gourmet" website [https://hk.coco-gourmet.com/zh_HK] and related online services ("the Website") operated by Biophilia Inc. ("Our Company"). We are committed to complying with Hong Kong's Personal Data (Privacy) Ordinance (Cap.486) and other applicable laws to protect your personal data.
2. Types of Personal Data Collected
We may collect personal data in the following situations:
- Placing orders or purchasing products/services (name, contact phone number, delivery address, email, etc.)
- Creating an account or subscribing to newsletters
- Online payment (limited to transaction identifiers and information required by payment service providers)
- Browsing the Website (cookies, browsing history, device identifiers)
- Participating in promotions or submitting reviews/photos
3. Purposes of Use
We will use your personal data only for the purposes set out in this Policy, including:
- Processing orders, delivery and after-sales services
- Responding to inquiries and providing customer support
- Conducting market analysis, improving products and services, and marketing (with your consent)
- Compliance with legal, tax and accounting obligations
4. Disclosure and Third-Party Cooperation
We will not sell or provide your personal data to unrelated third parties except as required by law or with your consent. We may work with the following categories of third parties:
- Logistics and delivery companies (for shipment)
- Payment service providers (for transaction processing)
- Analytics and advertising platforms (such as Google Analytics, Facebook Pixel; only anonymised or de-identified data and with an opt-out mechanism)
5. Cross-Border Data Transfers
Your personal data may be stored or transferred to servers located outside Hong Kong (e.g. Japan or other countries). We will take reasonable measures to ensure your data is appropriately protected during transmission and storage.
6. Cookies and Tracking Technologies
This Website uses cookies and similar technologies to enhance user experience, analyse traffic and provide personalised advertising. We will provide a "Cookie Settings Centre" on the Website where you can choose to accept or reject non-essential cookies.
7. Data Retention
We will retain personal data in accordance with legal requirements and business needs:
- Order and transaction data: retained for 7 years
- Account data: deleted or anonymised within a reasonable period after account inactivity
- Cookies / browsing data: generally retained no longer than 7 years
8. Your Rights
Under Hong Kong's Personal Data (Privacy) Ordinance, you have the right to:
- Access, correct or delete your personal data
- Request cessation of use or disclosure of your personal data to third parties
- Opt-out of receiving direct marketing messages
You may submit requests by:
- Email: global-support@coco-gourmet.com
We will respond within a reasonable time (generally within 30 days).
9. Data Security
We implement reasonable technical and organisational measures to protect personal data, including TLS/SSL encryption for transmission, access controls, server security measures and employee confidentiality policies. In the event of a data breach, we will promptly notify affected users and take remedial actions as appropriate.
10. Changes to This Policy
We may update this Policy from time to time due to business or legal changes. Significant changes will be announced on the Website and, where required, we will seek your consent or provide an opt-out option.
11. Governing Law and Dispute Resolution
This Policy is governed by the laws of Hong Kong and any disputes shall be subject to the exclusive jurisdiction of the Hong Kong courts.
