Privacy Policy
1. Scope
This Privacy Policy applies to the "CoCo Gourmet" website at https://hk.coco-gourmet.com (including /en and /zh_HK) and related online services ("the Website") operated by Biophilia Inc. ("Our Company"). We are committed to complying with Hong Kong's Personal Data (Privacy) Ordinance (Cap.486) and other applicable laws to protect your personal data.
2. Types of Personal Data Collected
We may collect personal data in the following situations:
- Placing orders or purchasing products/services (name, contact phone number, delivery address, email, etc.)
- Creating an account or subscribing to newsletters
- Online payment (limited to transaction identifiers and information required by payment service providers)
- Browsing the Website (cookies, browsing history, device identifiers)
- Participating in promotions or submitting reviews/photos
3. Purposes of Use
We will use your personal data only for the purposes set out in this Policy, including:
- Processing orders, delivery and after-sales services
- Responding to inquiries and providing customer support
- Conducting market analysis, improving products and services, and marketing (with your consent)
- Compliance with legal, tax and accounting obligations
4. Disclosure and Third-Party Cooperation
We will not sell or provide your personal data to unrelated third parties except as required by law or with your consent. We may work with the following categories of third parties:
- Logistics and delivery companies (for shipment)
- Payment service providers (for transaction processing)
- Analytics and advertising platforms (such as Google Analytics, Facebook Pixel; only anonymised or de-identified data and with an opt-out mechanism)
5. Cross-Border Data Transfers
Your personal data may be stored or transferred to servers located outside Hong Kong (e.g. Japan or other countries). We will take reasonable measures to ensure your data is appropriately protected during transmission and storage.
6. Cookies and Tracking Technologies
This Website uses cookies and similar technologies to enhance user experience, analyse traffic and provide personalised advertising. We will provide a "Cookie Settings Centre" on the Website where you can choose to accept or reject non-essential cookies.
7. Data Retention
We will retain personal data in accordance with legal requirements and business needs:
- Order and transaction data: retained for 7 years
- Account data: deleted or anonymised within a reasonable period after account inactivity
- Cookies / browsing data: generally retained no longer than 7 years
8. Your Rights
Under Hong Kong's Personal Data (Privacy) Ordinance, you have the right to:
- Access, correct or delete your personal data
- Request cessation of use or disclosure of your personal data to third parties
- Opt-out of receiving direct marketing messages
You may submit requests by:
- Email: global-support@coco-gourmet.com
We will respond within a reasonable time (generally within 30 days).
9. Data Security
We implement reasonable technical and organisational measures to protect personal data, including TLS/SSL encryption for transmission, access controls, server security measures and employee confidentiality policies. In the event of a data breach, we will promptly notify affected users and take remedial actions as appropriate.
10. Changes to This Policy
We may update this Policy from time to time due to business or legal changes. Significant changes will be announced on the Website and, where required, we will seek your consent or provide an opt-out option.
11. Governing Law and Dispute Resolution
This Policy is governed by the laws of Hong Kong and any disputes shall be subject to the exclusive jurisdiction of the Hong Kong courts.
