Before you cancel — a few tips
1. If your dog is hesitant
Try gentle warming, a little warm water, hand-feeding, or mixing gradually with their current food. Many dogs accept it over about a week.
2. Try both trial flavours
The trial includes two recipes. If one was refused, the other may still work — you can also change your subscription to a single recipe.
See the menu page for details.
3. Stool or tummy changes
Switching foods quickly can cause soft stool or vomiting. CoCo Gourmet has no coagulants, so stools may be softer than on kibble — this can be normal. If symptoms persist, contact your vet.
SF Express is available for Hong Kong. Because we ship from Japan, the flow differs from local SF: we ship to your home address first, then you request a pickup-point change with SF Hong Kong using the tracking number we provide. For help with SF delivery, choose “Delivery changes” in this form and our team will assist.
Any extra detail helps us improve — thank you.
