This page summarises disclosures for Hong Kong customers (Specified Commercial Transactions style). Amounts in JPY refer to charges originating from Japan operations unless otherwise stated on the product or checkout page.

Legal & commercial disclosures

Seller name	BioPhilia Inc. 6F NF Building, 3-5-5 Nakameguro, Meguro-ku, Tokyo, 153-0061
Responsible person	Kota Iwahashi
Phone	Customer support: 03-3710-2223
Phone hours	10:00–18:00 (excluding weekends and public holidays, Japan time)
Email	global-support@coco-gourmet.com
Website	http://coco-gourmet.com
Prices	As shown on each product page and at checkout (HKD where indicated).
Other charges	Shipping and any handling fees are shown on the product page and checkout flow.
Delivery timing	Orders are generally dispatched within about 2–7 business days. Timing may vary with stock, peak periods, holidays, weather, traffic, and destination.
Payment method	Credit card (as offered at checkout).
Payment timing	Charged when the order is confirmed.
Returns, exchanges, cancellations	Subscription cancellation Contact us via the support form or customer support. If you call at least 7 days before the next order confirmation date, billing can stop from the next cycle. Pro‑rata refunds are not offered. Refunds & exchanges For wrong items, defects, or damage, we will exchange for an equivalent product if you contact us within the return window. Returned food cannot be resold for hygiene reasons. Full refunds may apply when all campaign conditions are met (including purchase from the stated campaign page, within the application period, first delivery to an address, etc.). Details are provided on the relevant campaign page. Re-shipment due to customer reasons If a parcel returns because of absence, refusal, or similar, a delivery and handling charge (e.g. 2,200 JPY tax included per parcel in Japan-origin operations) may apply for any follow-up shipment. See checkout and support communications for HK-specific amounts.
Return / claim window	Defect exchanges: contact within 7 days of arrival. Full-refund campaigns: within the period stated on the campaign page (often 15 days from arrival unless otherwise specified).
Return shipping	We do not accept discretionary returns except where a defect or campaign terms apply.